FAQ

1. Are all products from natural silk?

Yes, for most of products where in description is written "  % silk" or   "  % Mulberry silk", is from natural silk. At our brand we value the importance of tranparency for product composition and would always inform you about actual composition. However we sell other producer's nightwear also where we are not in charge of labels. 

2. Will my order be prepered in gift box?

To maintain afordability, orders are not packaged in gift boxes, but you can choose suitable gift box here. For aditional requests, please write info@justinevaldmane.com

3. How does the Silk Hair Scrunchie benefit my hair?

The Silk Hair Scrunchie reduces breakage and frizz while adding a touch of glamour to your hairstyles. It is gentle on your hair and helps maintain its health and shine.

4. How can I contact Justīne Valdmane?

You can contact us by sending a message using the chat feature on our website or by emailing info@justinevaldmane.com. We are here to assist you with any individual orders or questions you may have.

5. What is Justīne Valdmane's return policy?

We accept returns and offer a refund within 14 days of receiving your order. The item must be unused and in its original packaging. Please contact us via email at info@justinevaldmane.com for further instructions.

6. Can I exchange a product if it doesn't fit or if I received the wrong item?

Yes, we accept exchanges for items that do not fit or if you received the wrong product. Please contact us via email at info@justinevaldmane.com to initiate the exchange process.

7. What items are not eligible for return or exchange?

Gift cards, individually sewn products, and sale items or discounted items are not eligible for return or exchange.

8. How long does it take for my order to be prepared for shipping?

Your order will be prepared for dispatch within 2-6 working days, depending on the size of the order and the quantity of products.

9. What are the available shipping options?

Within Latvia, you can choose to receive the shipment through Omniva and DPD parcel machines. Internationally, we ship with Latvian Post.

10. How much does shipping cost?

In Latvia, shipping costs are 2.80 EUR (Omniva and DPD) for orders up to 80.00 EUR. Orders over 80.00 EUR qualify for free shipping. Internationally, shipping costs are 8.50 EUR for orders up to 40.00 EUR and 17.00 EUR for orders over 40.00 EUR.